Frequently Asked Questions

My Amazing Lashes Mascara gives you insane length and volume without having to resort to extensions, fillers, or falsies. This professional formula contains lengthening fibers to give your eyelashes an instant boost in length and volume. Now, you can effortlessly achieve your desired look!

Please follow the steps below:

1. To give your lashes the maximum curl, starting with an eyelash curler is recommended.
2. The mascara does best on clean, dry skin. Do not apply products such as serum, oil, cream, etc., on the eyes before or after applying mascara.
3. For maximum length and volume, start at the base of your lashes and slowly sweep through, from root to tip, to define and lengthen every lash with a one-motion move, firmly pressing the brush upon your eyelashes.
4. Wait 10 seconds before applying the next coat.
5. Try to avoid applying mascara with frequent short strokes, as it can lead to clumping.
6. After using it, please make sure the cap is tightly closed to prevent the mascara from quickly drying out.

If it doesn’t work on the first try, give it a few more times to learn to apply it properly.

If this still doesn’t work for you, please get back to us, and we will see how we can sort this out.

FOR EXTERNAL USE ONLY. STORE AT ROOM TEMPERATURE. TO SAFEGUARD WOWCOMBO PURITY, RESERVE THIS PRODUCT FOR YOUR PERSONAL USE. TREAT THE APPLICATOR WITH THE HYGIENIC CARE YOU GIVE YOUR EYES. DO NOT DILUTE PRODUCT WITH ANY SUBSTANCE. CAP TIGHTLY AFTER USE. IF CHANGE IN ODOR OR APPEARANCE OCCURS, DISCONTINUE USE. NEVER APPLY THIS PRODUCT IN A MOVING VEHICLE. DO NOT USE THIS OR ANY OTHER EYE COSMETIC IF YOUR EYE IS INJURED, IRRITATED OR INFECTED. CONSULT A PHYSICIAN PROMPTLY.

Removing mascara has never been easier! Simply rinse off the mascara with warm water and a washcloth using a gentle, downward-sweeping motion. The mascara will need a little time for the warm water to soften it before coming off. No eye makeup remover is required.

Our unique tubing formula will rinse off each lash, leaving behind no mascara streaks or black stains on your towels!

People often mistake the tubes for their actual lashes, but we assure you it’s just the tubes, and your lashes are still perfectly in place.

Our "My Amazing Lashes Mascara" is not waterproof, but water-resistant.

It is long-lasting and will last all day without clumping, smudging, or flaking! It holds up beautifully against rain, sweat, tears, and other activities that may cause your eyes to water. We designed it this way so that it's easy to apply and remove!

My Amazing Lashes Mascara will last all day without clumping, smudging, or flaking!

The results vary depending on eyelash type and thickness, but our customers report an average of 12 to 15 hours. You can also take your mascara with you on the go.

When it’s time to remove the mascara, simply use warm water.

You should replace your mascara every 3-4 months to keep the product effective and fresh! Replacing your mascara every 3-4 months also helps avoid bacterial buildup and other issues.

Signs it’s time to replace your mascara:

- You can't remember approximately when you purchased your mascara

- Your mascara is starting to clump, flake, cake, or dry out

- Your mascara has a noticeably unpleasant odor

The eyeliner works best on clean, dry skin. Do not apply products such as serums, oils, creams, etc., on the eyelids or eyelashes before or after applying the eyeliner.

1. Twist the pencil up and glide it along the base of your upper or lower lash line for effortless, all-day definition.
2. Apply and blend before it sets for a smokey effect.
3. The eyeliner needs a few minutes to set.
4. After using, make sure the cap is tightly closed. This will help to maintain the texture of the tip longer.
5. Pull the base of the pencil to reveal a built-in sharpener, and use it to create a fresh pencil point before each application.

If it doesn’t work on the first try, give it a few more times to learn to apply it properly.

If this still doesn’t work for you, please get back to us, and we will see how we can sort this out.

FOR EXTERNAL USE ONLY. STORE AT ROOM TEMPERATURE. TO SAFEGUARD WOWCOMBO PURITY, RESERVE THIS PRODUCT FOR YOUR PERSONAL USE. TREAT THE APPLICATOR WITH THE HYGIENIC CARE YOU GIVE YOUR EYES. DO NOT DILUTE PRODUCT WITH ANY SUBSTANCE. CAP TIGHTLY AFTER USE. IF CHANGE IN ODOR OR APPEARANCE OCCURS, DISCONTINUE USE. NEVER APPLY THIS PRODUCT IN A MOVING VEHICLE. DO NOT USE THIS OR ANY OTHER EYE COSMETIC IF YOUR EYE IS INJURED, IRRITATED OR INFECTED. CONSULT A PHYSICIAN PROMPTLY.

Apply makeup remover to a cotton pad and hold it against your eye for a few seconds. Gently wipe in a downward motion and repeat until the eyeliner has been fully removed.

There is a built-in sharpener for creating ultra-fine lines. To pull out the sharpener, give it a firm tug at the base of the pencil. Be careful when sharpening the eyeliner tip, as too much force can break the pencil. Clean the sharpener before replacing the cap.

My Amazing Lashes Mascara (RICH BLACK):

WATER (AQUA), CANDELILLA WAX, ISOPROPYL MYRISTATE, CETYL ALCOHOL, SQUALANE, MAGNESIUM STEARATE, GLYCERYL STEARATE, CARBOMER, NYLON-6, METHYLPARABEN, PROPYLPARABEN [+/- MAY CONTAIN: IRON OXIDES (CI 77491, CI 77492), TITANIUM DIOXIDE (CI 77891), CI 77266 (BLACK 2)]

My Amazing Lashes Mascara (BROWN BLACK):

WATER (AQUA), ACRYLATES/ETHYLHEXYL ACRYLATE COPOLYMER, BEESWAX, COPERNICIA CERIFERA (CARNAUBA) WAX, PROPYLENE GLYCOL, POLYSORBATE 80, STEARIC ACID, GLYCERYL STEARATE, MAGNESIUM ALUMINUM SILICATE, TRIETHANOLAMINE, CITRIC ACID, TOCOPHEROL, ETHYLHEXYLGLYCERIN, OCTANEDIOL, PHENOXYETHANOL
 [+/- MAY CONTAIN: IRON OXIDES (CI 77491, CI 77492), CI 77266 (BLACK 2)]

Ultimate Waterproof Eyeliner (BLACK):

ISODODECANE, HYDROGENATED POLYCYCLOPENTADIENE, TRIMETHYLSILOXYSILICATE, CYCLOPENTASILOXANE, POLYPROPYLSILSESQUIOXANE, COPERNICIA CERIFERA (CARNAUBA) WAX, EUPHORBIA CERIFERA (CANDELILLA) WAX, OZOKERITE, SYNTHETIC FLUORPHLOGOPITE, MICROCRYSTALLINE WAX, POLYETHYLENE, C18-38 ALKYL HYDROXYSTEAROYL STEARATE, PHENYL TRIMETHICONE, CETYL PEG/PPG-10/1 DIMETHICONE, POLYBUTENE, POLYGLYCERYL-2 TRIISOSTEARATE, PHENOXYETHANOL, TRIETHOXYCAPRYLYLSILANE, TOCOPHEROL (VITAMIN E), ETHYLHEXYLGLYCERIN [+/- MAY CONTAIN: IRON OXIDES (CI 77491, CI 77492, CI 77499), CI 77266 (BLACK 2)]

Ultimate Waterproof Eyeliner (BROWN):

ISODODECANE, HYDROGENATED POLYCYCLOPENTADIENE, TRIMETHYLSILOXYSILICATE, CYCLOPENTASILOXANE, POLYPROPYLSILSESQUIOXANE, COPERNICIA CERIFERA (CARNAUBA) WAX, EUPHORBIA CERIFERA (CANDELILLA) WAX, OZOKERITE, SYNTHETIC FLUORPHLOGOPITE, MICROCRYSTALLINE WAX, POLYETHYLENE, TRIETHOXYCAPRYLYLSILANE, C18-38 ALKYL HYDROXYSTEAROYL STEARATE, PHENYL TRIMETHICONE, CETYL PEG/PPG-10/1 DIMETHICONE, POLYBUTENE, POLYGLYCERYL-2 TRIISOSTEARATE, PHENOXYETHANOL, TOCOPHEROL (VITAMIN E), ETHYLHEXYLGLYCERIN [+/- MAY CONTAIN: IRON OXIDES (CI 77491, CI 77492, CI 77499), CI 77266 (BLACK 2)]

Ingredients are subject to change. For the most complete and up-to-date list of ingredients, refer to the product packaging.

Below is a breakdown of ingredients that WowCombo Cosmetics makeup is free of.

X = FREE of ingredient.

My Amazing Lashes Mascara: NET. WT. 0.34 fl oz / 10 ml

Ultimate Waterproof Eyeliner: NET. WT. 0.015 fl oz / 0.45 ml

Go to the shipping info page.

We accept Visa, MasterCard, American Express, PayPal.

Please make sure that you've added correct card information, the card is not expired, and you have sufficient funds in your account. If the issue persists, you can also use a different payment method like PayPal.

If the order has not been shipped yet, we can still update it. Please contact us and we will be glad to assist you.

After your order is shipped, you will receive the tracking information to your email address or phone number used at the checkout. Please click the link in the Email/SMS, and you will see the tracking information of your order. If you need any assistance, please contact us, and we will be glad to help you. Please include your order number in the email.

Please contact us and we will be glad to assist you.

If the order has not been shipped yet, we will cancel it and refund you. Please contact us to proceed.

There are no monthly subscriptions at that moment. It is a one-time order at your desire.

All payments are processed securely by payment processor Stripe. We do not store or have access to your payment information.

At this time, we do not offer samples of our products.

We process all orders in USD currency. You will checkout using USD currency at the most current exchange rate.

The amount reflected on your bank statement is in your local currency.

Unfortunately, the products available on this website are for your personal use only. By purchasing the products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have a reason to believe that your order is not for your personal use.

We accept returns and exchanges on new products within 60 days of purchase. At WowCombo, we give you a full 60 days to fall in love with your purchase. Customer satisfaction is our ultimate goal.

Return Policy:

1. All unused items in the original condition are eligible for a full refund within 60 days of purchase. Your funds will be refunded to the original payment method for your convenience.
2. WowCombo products are considered a hygienic product. We take matters of hygiene and public safety and do not allow opened or used items to be returned for the safety of all our customers. Opened and used items are eligible for a complimentary, one-time exchange only. 
3. If you have received a faulty or damaged product, please contact us with photos of the product within 60 days of purchase. We will gladly send out a replacement.
4. Return shipping costs are paid at the buyer's expense. WowCombo offers free shipping on exchanges.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

We will do our best to take care of you and treat you fairly. We ask that our customers treat us fairly as well. From time to time, we may not accept a return.

Click here to fill out our contact form anytime during or outside of our business hours.

To initiate a return or exchange, contact us within the 60 days of purchase for return or exchange instructions.

Eligibility

For hygienic reasons, only new and unused items are accepted for returns. Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.

Return shipping

Return shipping costs are paid at the buyer's expense. WowCombo offers free shipping on exchanges.

Our warehouse team will process your return as it's received, and we'll do our best to issue you the appropriate exchange or refund as soon as possible. It's best to provide us with a tracking number for your return or exchange package to anticipate your return. If you've sent your items back but have not received any emails from us, please contact us by email.

If you have received a faulty or damaged product, please contact us with photos of the product within 60 days of purchase. We will gladly send out a replacement.