Frequently Asked Questions

Product

How does the Silk Fiber Lash Mascara work?

What's the bottle size?

How to apply the Silk Fiber Lash Mascara?

How long does the hold last?

How do I remove the mascara?

What is the ingredient list?

Do you have samples?

Order

What are your payment methods?

My card got declined.

Could you update my order details (address, etc...)?

What is the status of my order?

I have an issue with my order! What should I do?

Could you cancel my order?

After I place my order, will I get charged automatically in the future?

Are payments secure?

What currency do you charge in?

Returns & Exchanges

What is your return policy?

How do I return or exchange items?

When will I receive my exchange or refund?

I received a faulty product. What should I do?