Frequently Asked Questions

The mascara contains natural plant extracts. Magnifying Mascara Gel provides volume, separation, and length. Silk fiber fills and adds volume to lashes.

Please follow the steps below:

1. Curl your clean and dry lashes with an eyelash curler.
2. For maximum volume and length, start at the base of your lashes, slowly sweep through from root to tip to define and lengthen every lash.
3. We suggest applying your mascara from root to tip.
4. After using, please make sure the cap is tightened, or it might dry fast.

Results vary depending on eyelashes type and thickness, but our customers report a strong hold of 12-15 hours on average. You can also take the Silk Fiber Lash Mascara with you on the go.

Simply rinse off the mascara with warm water and a washcloth using a gentle downward-sweeping motion. Our unique tubing formula will rinse off each lash, leaving no mascara streaks behind or black stains on your towels! You can also use your favorite cleanser or makeup remover.

NET. WT. 0.34 fl oz / 10 ml

Ingredients: Water, Candelilla Wax, Carbomer, Isopropyl Myristate, Cetyl Alcohol, Glyceryl Stearate, Magnesium Stearate, Squalane, Methylparaben, Propylparaben, Titanium Dioxide, Iron Oxides, Nylon-6.

At this time, we do not offer samples of our products.

Go to the shipping info page.

We accept Visa, MasterCard, American Express, PayPal.

Please make sure that you've added correct card information, the card is not expired, and you have sufficient funds in your account. If the issue persists, you can also use a different payment method like PayPal.

If the order has not been shipped yet, we can still update it. Please contact us at support@wowcombo.com.

After your order is shipped, you will receive the tracking information to your email address or phone number used at the checkout. Please click the link in the Email/SMS, and you will see the tracking information of your order. If you need any assistance, please contact us at support@wowcombo.com, and we'll be glad to help you. Please include your order number in the email.

Please contact our support team via email at support@wowcombo.com and we will be glad to assist you.

If the order has not been shipped yet, we will cancel it and refund you. Please contact us at support@wowcombo.com to proceed.

There are no monthly subscriptions at that moment. It is a one-time order at your desire.

All payments are processed securely by payment processor Stripe. We do not store or have access to your payment information.

We process all orders in USD currency. You will checkout using USD currency at the most current exchange rate.

We accept returns and exchanges on new products within 60 days of purchase. At WowCombo, we give you a full 60 days to fall in love with your purchase. Customer satisfaction is our ultimate goal.

Return Policy:

1. All unused items in the original condition are eligible for a full refund within 60 days of purchase. Your funds will be refunded to the original payment method for your convenience.
2. WowCombo products are considered a hygienic product. We take matters of hygiene and public safety and do not allow opened or used items to be returned for the safety of all our customers. Opened and used items are eligible for a complimentary, one-time exchange only. 
3. If you have received a faulty or damaged product, please contact us with photos of the product within 60 days of purchase. We will gladly send out a replacement.
4. Return shipping costs are paid at the buyer's expense. WowCombo offers free shipping on exchanges.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

We will do our best to take care of you and treat you fairly. We ask that our customers treat us fairly as well. From time to time, we may not accept a return.

Click here to fill out our contact form anytime during or outside of our business hours.

To initiate a return or exchange, contact us within the 60 days of purchase for return or exchange instructions.

Eligibility

For hygienic reasons, only new and unused items are accepted for returns. Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.

Return shipping

Return shipping costs are paid at the buyer's expense. WowCombo offers free shipping on exchanges.

Our warehouse team will process your return as it's received, and we'll do our best to issue you the appropriate exchange or refund as soon as possible. It's best to provide us with a tracking number for your return or exchange package to anticipate your return. If you've sent your items back but have not received any emails from us, please contact us by email.

If you have received a faulty or damaged product, please contact us with photos of the product within 60 days of purchase. We will gladly send out a replacement.