Frequently Asked Questions

Product

How does the My Amazing Lashes Mascara work?

What is tubing mascara, and how is it different?

Is My Amazing Lashes Mascara easy to apply and remove?

How to apply the My Amazing Lashes Mascara?

How to remove the My Amazing Lashes Mascara?

Is the My Amazing Lashes Mascara waterproof?

How long does the hold last?

How often should I replace my mascara?

How to apply the Ultimate Waterproof Eyeliner?

How to remove the Ultimate Waterproof Eyeliner?

How do I sharpen the Ultimate Waterproof Eyeliner?

What is the ingredient list?

What ingredients are our products free of?

What's the bottle size?

Order

What are your payment methods?

My card got declined.

Could you update my order details (address, etc...)?

What is the status of my order?

I have an issue with my order! What should I do?

Could you cancel my order?

After I place my order, will I get charged automatically in the future?

Are payments secure?

Do you send out samples?

What currency do you charge in?

Can I sell the products on my own site and/or any marketplaces?

Returns & Exchanges

What is your return policy?

How do I return or exchange items?

When will I receive my exchange or refund?

I received a faulty product. What should I do?